![]() Press the Home button on your Roku remote.īefore moving on to any other troubleshooting steps, try these first.Use the remote’s directional pad to highlight the Restart button and press OK.Sometimes, your Roku streaming device will simply freeze up, and the remote appears to be completely unresponsive. To do this, follow this button-press sequence on your Roku remote precisely: When this happens, you can often restart the device without needing the on-screen menus. Press the Fast Forward button two times.After a few seconds of completing this sequence, your Roku should restart.Īnd if your Roku won’t even respond to these commands, a third option would be to completely disconnect the device from power.Unplug, wait about 10 seconds, and then reconnect the power cable. Once your Roku restarts, grab your remote to check if your device is responding to button prompts again. If a restart doesn’t help, your software may be the problem. Roku software updates usually happen automatically in the background, without any need for you to take action. But now and then, this process doesn’t work and it’s a good idea to check and update your Roku OS manually. If an update for your software or your installed channels is available, it will be downloaded and installed automatically and your Roku will reboot.Select Check now to manually check for updates.This screen will show you the current software and build version and the date and time it was added to your Roku.If you’re experiencing problems, it’s always a good idea to check the status of your Roku software before moving on. #Roku mac address shows all zeros update# It’s very important that this process is allowed to complete without interruption.Ī factory reset is a thermonuclear option for fixing problems. As the name suggests, it returns your Roku to the same state it was in when you pulled it out of the box. This means that all of your settings including downloaded channels and network preferences will be wiped out. Select Factory reset everything and then follow the on-screen instructions.As such, we suggest keeping this one in your back pocket for when everything else fails. The above steps assume your Roku is still responsive and gives you the option of using the on-screen menus. If it doesn’t, switch to plan B by using the physical reset button on your device. On some Roku products, like the Roku Streaming Stick and Streaming Stick+ 4K, the reset button can be pushed with your finger. On set-top devices like the Roku Ultra, it’s usually a recessed button that requires a paperclip or other small, pointed object to press. Once you’ve found it, make sure your Roku device is powered on, then press and hold the reset button firmly for about 10 seconds. The indicator light will blink rapidly on most Roku devices when the factory reset is complete. Roku devices come with two different kinds of remote controls. ![]() One kind is an infrared (IR) remote and the other is an enhanced “point-anywhere” remote. Before you try to fix problems with your Roku remote, you should figure out which one you have. Remove the battery cover from the back of the remote. Just below where the batteries sit, you may find a small button. #Roku mac address shows all zeros update#.#Roku mac address shows all zeros how to#.
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